Uchendts respects the privacy rights of its
online visitors ("you", "your", "yours") and
recognise the importance of protecting the information collected about them. We
and use the information that you provide us with. By visiting uchendts.com,
you are accepting and consenting to the practices described in our privacy
policy, terms & conditions and return policy.
The following information is provided by uchendts to enable our online visitors to be fully informed of our privacy policies.
What personal information do we collect from you and how?
Uchendts collects personal information in several ways when you place an order, buy a gift voucher for a friend or sign up for a service offered by uchendts. By signing up, you are consenting to the collection of your personal data. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and credit/debit card billing address(es) so that we can process and fulfill your order.
Additionally, to protect you further, we do not store your credit card details. We may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.
What are cookies?
What do we use your information for?
Uchendts may use your personal information for the processing of orders, payments and to provide you with a personalized shopping experience. We will also use your details to fulfill and deliver your orders and manage your account. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body.
We may also use your personal information to send you marketing updates but only ever in accordance with your preferences (as detailed in the next section). We do not sell your details to third party marketing companies.
We do collate information about site traffic, sales, wish lists, and other commercial information which we may pass on to third parties but this information does not include any information which can identify you personally.
Finally, we may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors' needs.
when you sign up, you will be given the option to subscribe to our regular newsletters which will send you:
email alerts for new products, special offers, sales and marketing promotions. Such alerts may include marketing information about uchendts, our subsidiaries or selected business partners.
We do not sell or otherwise pass your details to third parties for marketing purposes. Marketing communications you subscribe to will only be sent by uchendts.
At all times, you have the opportunity to unsubscribe out of any service or update by change your email preferences or by logging into my account.
Change your personal information on uchendts
if for any reason you are concerned that the personal information held by uchendts is not correct, please visit the website and logging into 'my account' on the home page, your personal information will be made available for review and change in the 'my account' - 'account settings' or 'address book' section. Only you or, upon your request, the customer support department, may access your personal data from the website using your password and user id. If you changed your billing or shipping address while your order is still being processed, the order will be re-processed through security validation checks.
How do we protect your information?
We will take reasonable care to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. When you place an order or access your account information, we use a secure socket layer (ssl) encryption which encrypts your information before it is sent to us to protect it from unauthorised use. In addition, we will take reasonable steps to ensure that third party business partners' to whom we transfer any data will provide sufficient protection of that personal information.
Where and how to ask questions or file complaints