Return Policy


Uchendts Return Policy

1. Our Cancellations Policy

- Orders canceled within 6 hours of payment confirmation will be eligible for a full refund.

- Orders canceled after 6 hours will be eligible for a partial refund consisting of the full shipping cost and 50% of the product purchase price.

2. Returning For Replacement or Refund

If there is any quality defect , damage, specification problem or not like the picture at our end, it is returnable. Please make sure they are in their original condition - unworn, unaltered, undamaged.  

3. Color Mismatch

Because of light or vision issues, slight color aberration may not mean that the dress is defective or mis-shipped. However, if you are positive that you have received the item in a wrong color, please contact Customer Service to see if a return or refund is possible. 

4. Return Process

1) Submit a return request to Customer Service within 3 days after you receive the order*. Include an explanation and photographs documenting the reason for the return. 

2) Once Customer Service has approved your request, please send the item back to us at your earliest convenience and send us the shipment tracking # within 2 days. 

3) Once received at our facility, your return will be processed ASAP within 24 hours.  

 

Company:Shenzhen Donglehui Trading Co., Ltd.
Address:Room 3018, Anhui Building, No. 6007 Shennan Avenue, Tianan Community, Shatou Street, Futian District, Shenzhen.